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Supporting customers throughout testing

As the industry transitions to the newly introduced PAS 24:2022 standard, independent hardware distributor Carl F Groupco has reported an upturn in demand for its product testing support. This detailed testing customer support ensures a seamless process from product selection and sampling to manufacturing, testing, and post-test advice.

John King, Sales Director at Carl F Groupco, explained: “Our team provides hands-on support throughout the entire testing process. The pre-test fit-up process is exacting and extends beyond our products to cover additional elements such as screw selection and reinforcing requirements. Operatives are trained, and support is provided wherever needed, demonstrating a commitment to ensuring a successful test result.

“On the day of the test we accompany the fabricator at the independent test centre, ready to address any last-minute queries. It’s a complete end-to-end testing support service that our customers value.”

The value of this service is a view shared by Affordable Window Systems, one of the UK’s leading suppliers of aluminium and PVC-U windows and doors. Affordable Window Systems sought PAS 24 accreditation for its new flush casement window featuring the Yale Flush Sash Shootbolt system and turned to Carl F Groupco for support.

Gary Adshead, Health, Safety and Quality Assurance at Affordable Window Systems, said: “The support provided by Carl F Groupco throughout the PAS 24 testing significantly streamlined the process for us. Their team collaborated closely with us and our various partners, facilitating the coordination with hardware manufacturers, profile and fixing suppliers to ensure the best test outcome. As shown in our flush casement project, we often run indicative testing with Carl F Groupco to address potential issues and ensure a successful first-time pass.”

Gary continued: “Our partnership with Carl F Groupco dates back to 1992. One of the reasons we continue to work with them is down to their collaborative approach and consistent delivery, especially during critical moments. Their team actively engages with us and understands the needs and complexities of our business.”

The strength of Carl F Groupco’s service support rests on the knowledge and expertise of its staff. John said: “With almost two-thirds of our team having a decade or more of service, coupled with continuous internal training and in collaboration with our hardware supply partners, we remain at the forefront of industry knowledge providing invaluable assistance to our customers.”

Committed to delivering top-tier support, Carl F Groupco remains dedicated to providing its customers with the highest standard of service. As evidenced by their testing support, this service guarantees that customers’ products not only meet but exceed industry regulations.

www.carlfgroupco.co.uk

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