Leading home security and fenestration component provider, ERA, has appointed Sumier Foster-Shah as its new Customer Service Manager.
Following five successful years with the company working across customer and product support, Sumier will now lead ERA’s team of 15 customer service professionals, reinforcing ERA’s commitment to customer-centricity across its operations.
In his former role, Sumier managed the customer support department for ERA’s smart security products, overseeing a team that handled technical queries and assisted customers interested in ERA’s innovative connected home solutions.
Sumier’s new role will see him expand his focus to a larger team, which is also responsible for ERA’s mechanical and decorative hardware. He will now represent the customers’ voice in key business decisions, fostering strong relationships with fabricators, installers, and distributors, and making strategic choices that prioritise the needs of ERA’s clients.
While he will primarily manage the team, Sumier’s role will also involve regular interaction with customers, both through internal meetings and on-site visits.
Sumier said: “ERA has always placed customer experience at the forefront of its operations, so it’s an exciting opportunity to be able to lead on and enhance that aspect of the business.
“Our goal is to support customers with a team that understands their needs and can provide exceptional service.”